Gym Rules

Reserve classes in advance of attendance.
Attend any class for which you have reserved a spot, or cancel your spot no later than one hours before the start of the class.

Late Cancellations

If you cancel off a class with the correct time frame listed below you can rebook for a later class in that day. If you late cancel we cannot amend the system and override the bookings, you will lose a class for that day.

6&7am cancellations - Before 9pm the evening before, this is to give those who may be on the waitlist option and time to book that class.

Other class cancellations - One hour before your booked class.

Arriving Late?
We recognises that life happens, and there will be times that despite best efforts, you may arrive to the gym after your reserved class has started. If you arrive late, it is up to the Coach’s discretion on how to get you caught up for class, or if it’s best (safest) to wait for a later class. If you show a pattern of being late on a regular basis, it is up to the Business owner’s discretion if action, such as a week reservation penalty, needs to be taken.

Waitlist Settings
Auto registrations: For members who are current first on the waitlist if it is 1 hours before the start of a class, they will automatically be added to the class.

If it is less than 1 hours before the start of a class, members must accept their spot before it expires. You have a 30 minute time slot to accept your place on the class before it is offered to the next member on the waitlist. The Waitlist automation will close between 9pm and 6am overnight and you will be emailed to claim a spot, this is to stop you waking up to find you have automatically been added but not got ready for the class.

Drop In Policy
We only allow class drop ins to non - members. You MUST have CrossFit experience before booking and attending a class. Open gym is not available to anyone who does not have an active membership with us.

If you wish to attend a class you must contact hello@crossfithull.co.uk and provide proof of a completed fundamentals/on ramp course, this can be from a previous or existing coach. We will then send you instructions of how to register for a class with us.

Unacceptable Behaviour
Everyone has the right to access the services of the CrossFit Hull & Humber without disturbance.

Our commitment is to deliver excellent service in a space that is welcoming and safe and we ask all our customers and visitors for their co-operation in maintaining this environment.

We also recognise the importance of striking a balance between providing an opportunity for the lawful expression of views and opinions and unacceptable behaviour and actions that affect our customers and visitors.

Some examples of unacceptable behaviour in these instances might include:

Using any foul, abusive, threatening, intimidating or discriminatory language or behaviour towards any employees, fellow members and/or visitors.
Harassing and/or bullying employees, fellow members and/or visitors.
Disorderly conduct which can include, but is not limited to, causing a disturbance, shouting, causing a nuisance to employees, members and/or visitors and/or otherwise hindering the day to day business of CrossFit Hull & Humber, its employees, members and/or visitors.
Congregating in the building and/or obstructing thoroughfares and emergency routes and access points and otherwise hindering the day to day business of Method Training, its employees, members and/or visitors.
Entering or attempting to enter restricted and/or non public areas of the building.
Recording or photographing people without their permission.
Failing to follow instructions of CrossFit Hull & Humber employees.
CrossFit Hull & Humber reserves the right to remove any person from its property and to take the necessary action to prevent any person/s from entering its buildings or property.

We want to have a reputation for providing a welcoming community for those coming to visit us.

Gym Attire

We require all attendees to wear suitable clothing and footwear when exercising (denim, bare feet, flip-flops or boots are amongst the range of clothing choices that is unsuitable). Any member not wearing suitable attire may be asked to leave the gym at the discretion of the management team.

Power Failure
This policy is intended to deal with unexpected power failures, usually of uncertain duration.

The main purpose of the policy is to provide:

Safety of employees, members and any visitors
Protection of electronic equipment and data
Protection of facility resources
Power failure falls into 2 categories, localised occurring only to the Company facilities or city/town wide.

Responsibility
In the event of a power failure, the Manager is in charge of emergency arrangements.

In their absence, the next senior employee, supervisor or shift manager should deal with the situation.

Unless there is evidence that the power failure will be of short duration, the gym should begin equipment shutdown procedures, 15 minutes after the failure occurs.

If the failure occurs during hours of darkness, shutdown procedures should begin and any ongoing classes/training should stop immediately and all members must leave via the well lit fire exits immediately.

Procedures When Power Failure Occurs
The fire exit signs will illuminate and battery operated lights turn on to allow employees/members to move to the doorways. Contact Maintenance/local operator and determine if the outage is on-site or nationwide.

If daylight hours are still current and visibility is clear, back up equipment will be introduced.

Bluetooth/battery powered speaker system will be used during class times.

Code of conduct

Our promise to you

To always provide an environment that is safe, judgement free and respectful of each and every person who walks through the door, regardless of age, race, religion, gender or sexual orientation.
To keep our facilities and equipment clean, organised and up to date to accommodate our growing community.
To ensure our coaches are providing you with top quality coaching/service in every single class. We will always strive to learn more, teach more and make your experience as great as possible help you reach your goals.
To foster a strong community. We are in this together and it is important to us that we all support and encourage each other as we push towards our goals.
To keep open and ongoing communication with our members to ensure you are up to date on everything going on in the gym. Events, news, policy updates etc.
To recognise that we are all human. We are all sometimes a bit late, we all forget our shoes or knee sleeves occasionally and we all get a little tired after a hard day at work. We will be understanding, reasonable and empathetic in every situation.

Your promise to us

To always show respect to the members and coaches at our facility and avoid any inappropriate language (both in our facility and social media platforms)
To assist in keeping our facilities clean by wiping down equipment and putting equipment back where it belongs after use.
To show up to class with a positive attitude, open to learning and ready to take on the day ahead!
To embrace being part of a community based gym and show support to others in whatever way you are comfortable. Be open to getting encouragement from others too.
To respond in a timely manner to events that you plan on attending, to cancel reservations appropriately to accommodate others who may want to attend in your place and respect changes to policy on class sign ups, events and gym etiquette. Most importantly to be open with us regarding the things you liked and didn’t like about our events, promotions and policies.
To recognise everyone makes mistakes, if an error is made on CrossFit Hull & Humber's behalf we will do everything in our power to resolve the issue as quickly as possible.
To not leave pets or young children in your care, unattended in any part of the gym facility. We do not allow pets or children on the gym floor at any time. Any children under the age of 8 are not to be left unattended in any part of the facility.

We implement these promises to ensure the best training environment possible for our members and staff. If at any time the owner feels that a member is not adhering to these promises, membership may need to be reviewed and possibly revoked.

Likewise, if you do not feel that CrossFit Hull & Humber is upholding our promises to you, please let us know. We never want to stop improving our experience for each one of you.

Membership T&C’s

CrossFit Hull & Humber Membership - Month to Month

Bills one cycle at a time with no commitment. (30 day notice period - check cancellation policy)

This membership will be billed monthly. The first full period begins on the membership's start date and payment will be processed on that same date each month thereafter. Some classes/events may be excluded from this membership. Unless others noted, this membership is non transferable.

This membership allows you to book classes Monday to Saturday. This membership does not guarantee a space on a class, booking will still be first come, first served. Cancellation policy is consistent with all CrossFit Hull & Humbers membership policies.

Competition Ticket Purchases

Ticket purchases are non-refundable.

If a member of your team drops out, you or CrossFit Hull & Humber can replace the member from the reserve list.

If a member of the team drops out on the day of the event, you can get a replacement, either from us or your team. Your team can take part in the competition, but you cannot compete in the final or make the podium.

Reduced Hours During the Christmas Period
To accommodate the holiday season, the company will operate on reduced hours during the Christmas period each year.

This adjustment allows employees to spend valuable time with their families and enjoy the festivities. Specific dates and operating hours will be announced annually in advance, typically covering the week of Christmas and New Year.

Please email hello@crossfithull.co.uk if you would like to discuss any of the above rules.